After-sales service for ballast water management system

An Tin Hai Phong is a leading professional and reputable enterprise in Vietnam in the field of supplying industrial equipment and supplies and technical services for the maritime industry.

Regarding the supply of ballast water treatment equipment, An Tin Hai Phong is always proud to be a leading enterprise, not only in installation and repair services but also in after-sales services. An Tin Hai Phong always tries to bring customer satisfaction and is highly appreciated by customers for its service quality. When customers install and use ballast water treatment equipment provided by us, we will provide customers with the following after-sales services:

  • Our team of experienced technical staff will regularly contact and check the operating status of the device. If an error occurs, we will coordinate with the crew to check and provide instructions on how to fix the error so that the device can operate normally.
  • We will advise customers on necessary spare parts of the equipment so that customers can have a reserve purchase plan. When spare parts break down, replacement products will be promptly available so that the equipment can operate normally. During the process of replacing spare parts, we always have technical staff closely following the customer’s replacement to ensure that the replacement process takes place in the most correct and convenient manner, and also ensures that after replacing spare parts, the device will work normally.
  • Besides, we also provide services such as re-checking the entire BWMS system and training and instructing crew members to operate BWMS equipment when customers need.

For most businesses, after-sales service is one of the services that is highly emphasized and is one of the important criteria for customers to choose their suppliers. Therefore, right from the first days of establishment, An Tin Hai Phong has identified customer satisfaction as the goal of all activities in the Company. Therefore, after-sales service is always our concern and constantly improved, thereby helping us always receive very positive reviews from customers.

With a team of dynamic and creative staff, always trying to perfect and improve their own qualifications, along with the goal of “desiring to become a large multi-industry corporation, focusing on the field of supplying shipbuilding industrial equipment to create sustainable development advantages, contributing to building a prosperous and strong Nation”, we always try to bring the best experiences to customers, when using our products and services.

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